FAQS

We offer our Customers several convenient payment options.  We accept most major credit cards including Visa, MasterCard, Discover and American Express.  We also accept PayPal for your convenience.  We do not accept cash, checks or COD. We are looking into additional payment options like Apple and Google Pay, but those are not yet available.

CLICK HERE  -  to see our Shipping Rates!   Multiple shipping destinations: - At this time we do not offer multiple shipping destinations within one order.        - If you require different shipping destinations, each destination will require an individual order.

Can I cancel my order?    Unfortunately, no. -  Orders can’t be canceled because your item is personalized, and it cannot be restocked or resold.  Once you have reviewed, approved, and placed your personalized order, it is immediately sent to our production facilities.  The personalization process starts immediately, and orders often ship within 24 hours! -   PLEASE double check everything, before submitting your order.   Can I change my order? Due to the speed at which orders move into production, we can rarely change anything

We make personalized gift-giving easy, fast, and letter-perfect -- We guarantee it! We guarantee our products to be free of manufacturing errors or product defects. We also guarantee the accuracy of our personalization as displayed and approved by you via our Personalization Preview tool. Please review your personalization and order details before submitting your order. Check spelling, dates, names and shipping address carefully.  Personalized items cannot be accepted for return unless there is a manufacturing error or product defect. That said, we are here to help! If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate store credit or a full refund. All refunds or exchanges must be made within 30 days of receipt. You are welcome to email us at service@personalizationmall.com if you have questions about personalization, before placing your order. We are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production. Refunds cannot be issued for orders delayed to adverse weather conditions or any unforeseen circumstance that may affect Personalization Mall or any of our carriers.  If there is an issue with your order – we are here to help.

We offer convenient shipping to many destinations, including Canada. Please check the shipping options for a list of International destinations and rates.

How To Upload Your Photos to Us.... Simply click the displayed "browse" button to view the files on your computer's hard drive, floppy drive or digital camera. Select the image file you wish to upload and click OK. Now just click the "Add to Cart" button for the product you desire, and your photo will automatically be uploaded to our production servers and electronically attached to your order. Please note the following: We accept images with the following extensions: .jpg and .gif (GIF images will not reproduce as well as other formats because of color compression.) Files must be 20MB or smaller. The upload time will depend on the file size and your Internet connection speed. Please be patient when uploading a large image. Please try to use the best-quality image possible. The recommended settings are 2000 pixels and 300 dpi. If your image is below the minimum resolution/size requirements, do not simply increase the size in your editing software. You must either rescan the image or use a higher-quality image. When scanning in photographs, please use a resolution of 300 dpi or more. When taking digital images, set your camera at the highest possible resolution. You can always reduce the resolution later. Low-resolution images cannot be increased without loss of image quality. Your image will be reproduced as it appears. In some cases, we may crop the image for size, to fit the product you order. Close-ups and images with bright colors will produce the best results. (We reserve the right to refuse reproduction of submitted photos at our discretion should they be licensed, copyrighted, or deemed inappropriate for language, content or material. Or upload image by sending this to the following email: support@breakthroughcollection.com