Custom Sweet Sixteen Birthday backdrop

Due to the nature of our items being custom-made to order all purchases are non-refundable. If you receive an order with missing items or defective screen prints, we kindly request that you notify us within 3 days of receiving the item. Promptly reporting any issues allows us to address them efficiently and ensure your satisfaction. Please contact our customer support team via our email or chat box to inform us of any missing items or defective custom products within the designated timeframe.

Lost Parcels: We are not responsible for parcels lost in transit. Once your order has been handed over to the shipping carrier, the responsibility for that parcel transfers to the carrier. We encourage customers to track their orders and report any discrepancies or issues to the respective shipping carrier. Once a package is marked as delivered by the carrier, we are not responsible for its loss or misdelivery.

Please ensure that any promotional codes or coupons are successfully applied at the time of checkout to benefit from offers. We always recommend reviewing the order summary before finalizing the purchase to ensure all details are correct. We are not responsible for codes not being entered or mistaken items added or forgotten on your part.

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